Support

We support account access, organization administration, product defects, and accessibility barriers while paid enrollment is not open.

What to include

Include the organization name, affected page, approximate time, expected outcome, and any non-sensitive error or invoice reference. Do not email passwords, access tokens, recovery codes, private keys, or full payment-card details.

Billing help

For a charge, refund, cancellation, or credit issue, include the processor receipt or invoice reference. Contact us before filing a payment dispute so we can investigate and preserve the correct account and ledger state.

Service incidents

Check the Status page before reporting a widespread interruption. Security vulnerabilities should follow the Security reporting process.