Paid Preview Terms

These terms govern access to Alumia's paid public preview. Creating an account records your acceptance of these terms and the Acceptable Use Policy, and that you have read the Privacy Notice, together with the version of each that applied. Enrolling in a paid plan requires explicit acceptance of the current version of these terms and of the Acceptable Use Policy. Our Privacy Notice describes data handling.

Who provides Alumia

The contracting seller is Hasna, Inc.

Accounts and organizations

You must provide accurate account information, protect your credentials, and be authorized to act for any organization you create or administer. Organization owners control membership, subscriptions, and billing. You remain responsible for activity performed by people and agents using your account.

Subscriptions, renewal, and taxes

Paid plans are billed monthly at the price shown before purchase and renew automatically until canceled. The pricing page shows what each plan includes and how many weekly credits it comes with. You can manage or cancel your subscription from billing settings; cancellation stops future renewal and does not erase prior charges.

Credits

Credits meter eligible AI work. Included weekly allowances reset on Monday at 00:00 UTC and do not roll over. Credits are not cash, cannot be transferred outside Alumia, and are separate from any Agent Wallet or third-party merchant spending.

Cancellation, refunds, and disputes

You may cancel future renewal through billing settings. Refunds are provided where required by applicable law or where Alumia explicitly agrees. Cancellation takes effect at the end of the paid period, and you keep access until then. If we end the service for a reason not caused by you, we refund the unused part of the period you have paid. If a payment is refunded, reversed, or disputed, corresponding paid credits or entitlements may be removed without rewriting the historical billing ledger. Contact Support before opening a payment dispute so we can investigate.

Preview service

Alumia offers paid plans and a free plan. The price of a paid plan, and whether it can be bought now, are shown on the pricing page. Features may change and occasional interruptions are possible. We do not promise that AI output is accurate, complete, or suitable for a particular decision. Review important output and keep independent copies of critical data.

Your content and connected services

You retain ownership of content you submit. You grant us the limited rights needed to host, process, and transmit it to provide the service. A chat belongs to the person who started it. If they delete it, the messages in it go too, including yours. If the person who created a project deletes their account, a project you have added to stays in its workspace. The chats they started are deleted in full, including anything others wrote in them, and their runs are deleted. Third-party services you connect remain governed by their own terms, and you are responsible for the permissions and instructions you give them.

Suspension and termination

We may restrict or terminate access to protect the service, other users, or the public; to address non-payment; or for a material breach of these terms. You may stop using Alumia and request account deletion, subject to billing, security, fraud-prevention, and legal retention obligations described in the Privacy Notice.

Contact

Questions about these terms or a charge should go through our Support page.